FAQ
Sell Device is an online platform that enables customers to get a quick quote for their old and used Devices.
Log on to sellmydevice and search for your model number. Answer a few basic questions in reference to the condition of your device and generate an instant price quote through our online calculator, post which we will assure the quote of your device is executed which will be verified by our executive.. If you agree to sell, continue to schedule a pick up by entering your contact details and we will assure pick up your device within 24 hours and pay instant cash or by payment mode of your choice at your doorstep before taking the delivery of your device.
Currently we are providing services in Mumbai only (Mumbai / Navi Mumbai and Thane)
NO , you can just fill in the required details on our website.
Sell Device is a platform in which we directly buy devices from customers where in no commission agents or platforms which provide a third party vendors or dealers are involved .We do not offer just a platform but an end to end service wherein, problems like posting an ad, dealing with multiple buyers and bargaining, gets eliminated. Instead, we offer privacy, instant cash, free home pickup and an assured sale which is just a click away.
Currently we do not have such a model where customers can buy from us but we shall come up with this very soon.
By Assured Sale, we mean that once you get a price for your device on our website, we assure its sale within 24 hours The price is valid only once you have confirmed your intent to sell. Any quote given on earlier date may or may not remain valid on the current date.
We are sorry currently, we might not be accepting a few models or brands. However, you can still drop a mail to us at [email protected] and we will surely figure out a way to assist you in selling your gadget.
As per the warranty condition, a gadget is considered out of warranty if it’s physically damaged/ screen is broken. Hence, these kind of gadgets will be considered out of warranty.
We do buy devices that are bought from outside India but we do not consider it in warranty period even if you have a valid bill with it. This is because most of the gadgets bought outside India have warranty valid in the country of origin and not in India.Also we do not buy locked or CDMA devices.
Direct pick up means our representative will come right to your doorstep to physically evaluate your gadget’s condition and will verify whether the conditions you mentioned while generating the quote. It will take minimum 20 minutes to check and verify the device in detail .In case the condition of your device matches to the description provided, hard cash will be paid instantly before we take the delivery of your device
In such a scenario, our executive will provide a re-quote price according to the actual condition as per our website calculator . In case you agree to accept the new price, we will pay you the re-quoted amount. If you don’t agree with the new price quoted , then there will be no service charges and the transaction will be cancelled.
Once again, No! Our services are 100 percent free during the entire process.
Not at all. We strive to provide Best customer selling experience for absolutely free.
Absolutely Not! This is the exact reason why we call it Best customer selling experience where our technicians come to pick up the gadgets and test the them on the spot in front of you. Device checking may take a little while but we know our customers do understand.
In case your gadget is under warranty from the company then you need to provide us the original bill. Apart from that, you will have to provide a copy of your ID proof and sign an Indemnity Bond provided by our representative.
In such a condition we will consider your product to be more than a year old and price the gadget accordingly. This is done as we will not be able to claim the warranty (if required) without the bill.
This is a legal requirement as we need to file a proof of ownership of each and every old gadget that we buy. This also prevents selling of stolen goods. The indemnity bond which you sign simply states that you are the owner of the gadget which you are selling.
Once you have generated a price quote for your gadget on our website, all you have to do is click on “Schedule a Pick Up” tab and fill in your contact details. We will then get in touch with you shortly to pick up the gadget and deliver instant cash.
It is strictly advisable that you clean all your data from your gadget. Although we initiate steps towards ensuring that all the data is fully erased and formatted it is still advisable indeed to erase all data yourself. You can also ask our representative for help regarding the same during the pick up.
Unfortunately No! As per our terms and conditions, customers can’t claim their gadget once it is sold on Sell Device. It is not feasible for the firm to return any gadget that has been sold already. *Reading terms & conditions before selling any gadget is highly advisable to all the customers.
We refurbish devices so that they get an extended life. By extending the gadget’s life, we not only promote reuse of electronics but also make it economical for a lot of people to buy high priced gadgets at a reasonable cost . For the ones which are broken or non repairable we use them for spare parts.
At Sell Device each and every product is purchased directly by us and we do not have any partners who pickup devices or neither running any platform where some third party vendor picks your device and owes a commission which indirectly reduces final quote of your device.
Our customer care support is available at your service throughout Monday to Saturday from 9.30 am to 8.30 pm. For any assistance or clarifications, you can call us at 9702028585 or drop an email at : [email protected]
